We are downright passionate about delivering your order perfectly.
From your first call to your salesman to the time our truck leaves your jobsite with returns at the end of your project, we are committed to making the experience seamless.
We set a high bar for ourselves, which we make a reality through honest, open and proactive communication, operational checks and double-checks, real-time tracking of delivery successes and failures, and solutions-oriented debriefing once the customer is taken care of.
What you can expect from a Perfect Delivery™
1
On time & up front
We stay on top of vendor lead times to ensure we can deliver loads within the promised time frame.
In the event some portion of your order is running late, we communicate with your team early and often so that you can plan your days and schedule your crews efficiently.
2
deliveries: complete
Accuracy matters with every delivery. Our loads are built with precision, reviewed by drivers as they are loaded, and are required to be double-checked by our yard foreman before leaving the lumber yard.
It’s the lumberyard equivalent of “a stitch in time saves nine.”
3
documented location
When you place an order with us, you’ll notice we ask a lot of questions about delivery to the job site. All of that information goes into our system to help our drivers put your materials exactly where you need them.
If problems arise at the site, we communicate with your team to troubleshoot so that you can keep your site organized and clean.
4
a smile and an elbow bump
With the way the world seems to be these days, a smile goes a long way, and we pride ourselves on being good folks down here at DCL.
We like to talk to our people at the jobsite, build positive relationships with our customers, and to check in with the contractors to see if they could use a hand.
5
a clean getaway
We’re so good with our deliveries, you’ll hardly know we were there.
Our drivers have clean uniforms, clean trucks, and make certain to avoid creating ruts, property damage, and leave no trace of having been there… besides your product—delivered perfectly—of course.
6
and beyond!
Think of us as “adaptive overachievers.”
We’re always looking for simple ways to help you with your project and your clients, build a long lasting and productive relationship, and to keep us all on schedule—no matter the situation.